Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 20% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise may be subject to a 20% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping and Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Sales Tax: Out-of-state orders WILL be charged sales tax. In-state orders will be charged 7.375% sales tax.

Delivery Policy

• Delivery service includes furniture assembly, set up, and removal of all packaging materials.
• You will be contacted on the day of delivery to confirm an estimated delivery time window.
• Measure doorways, hallways, stairs, and the room where you plan to place the furniture. Compare these measurements to the furniture's dimensions to avoid any fit issues.
• Please ensure that small children and vulnerable adults are safely away from any area where furniture will be transported.
• Secure pets away from the delivery area.
• Snow, ice, and other debris must be removed from driveways, sidewalks, and any additional areas where the delivery team must drive or walk.
• A clear path must be available for delivery personnel to place furniture in the designated area.
• For convenience, we offer furniture disposal services on a one-to-one basis for a fee (excluding appliances). Please note that this service is subject to space availability and requires an advance declaration and payment.
• All disposal items must be in a secure indoor location and must not require disassembly to remove.
• To maintain our delivery schedule, please clear any existing furniture not scheduled for disposal before our team's arrival. Our team is responsible for delivering and disposing of items only. While they may choose to assist with moving other furniture at their discretion, they are not expected or required to do so. 371 Furniture will not be liable for any resulting damage.
• Our delivery teams are not allowed to touch any electronics.
• Deliveries may be canceled if the location is deemed unsafe.

Gratuity accepted and appreciated!

Buyer Pick-Up Policy

Buyers are solely responsible for the safe transport of purchased furniture and mattresses. 371 Furniture and its employees are not liable for any accidents, injuries, or damages that may occur during transport. 371 Furniture will not assist with securing furniture or mattresses to your vehicle.